Privacy Policy

Privacy Policy

§1. GENERAL PROVISIONS

This Privacy Policy applies to individuals who use the website at the URL: www.palmenwald.de.
The controller of your data is: Elos Hospitality GmbH, Lauterbadstraße 56, 72250 Freudenstadt (hereinafter referred to as “we”).
Contact information of the Data Protection Officer: Rene Mettling, Lauterbadstraße 56, 72250 Freudenstadt

§2. PERSONAL DATA

In connection with the implementation of the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter “GDPR”), we inform you that:

1. We process data for the following purposes:
   1. (a) performance of a contract or taking steps at the request of the data subject prior to entering into a contract (legal basis: Article 6(1)(b) GDPR),
   2. (b) processing of requests (Article 6(1)(f) GDPR),
   3. (c) processing of complaints and claims (Art. 6(1)(b) GDPR),
   4. d) keeping records and fulfilling legal obligations incumbent on the controller (Article 6(1)(c) GDPR),
   5. e) sending the newsletter (Art. 6(1)(a) GDPR),
   6. (f) monitoring and improving the quality of the service provided – inviting you to complete a survey or answer some questions about the quality of the service provided (Art. 6(1)(f) GDPR),
   7. g) displaying personalized commercial information on social networks (Art. 6(1)(a) GDPR)
2. The provision of data is voluntary but necessary for the use of the services. If consent is given, it is voluntary and expressed by clicking the box with the terms of the given consent.
3. If an individual has given their consent to data processing (legal basis: Article 6(1)(a) GDPR), the data will be processed until the consent is withdrawn, but after this period, information about who, when, and what consent was given may be archived (for the purpose of establishing, exercising, or defending legal claims). In other cases, data will be processed for the period justified by the purpose (e.g., contract fulfillment, answering questions, tax regulations, etc.). The duration of processing depends on the possibility of establishing, exercising, or defending legal claims, or if data retention is required due to tax regulations.
4. You can withdraw your consent at any time. Please click on the link, or send an email to: .
5. Every data subject has the right to access, rectify, erase, or restrict the processing of personal data, the right to object, the right to data portability, and the right to lodge a complaint with a supervisory authority.
6. Transaction data, including personal data, is transmitted directly by the user to the payment service provider.
7. Website visitors can fill out a form and subscribe to the newsletter, as well as provide an email address and/or phone number as a basis for automatic contact.
8. Website visitors can give their consent for us to conduct targeted advertising campaigns on social networks based on their email address.

§3. DATA RECIPIENTS

We use the services of software companies and companies for the maintenance of ICT systems, with whom we have concluded appropriate contracts. These contracts contain rules for data processing and confidentiality. The data will not be disclosed, and none of these companies are authorized to process the data in any way other than that specified in the contract. Your data, to the extent accessible to the company, may only be processed for the proper provision of services.

Enabling and executing the guest’s booking; carrying out the guest’s stay; tailoring the stay to the guest’s wishes and interests; offering services in the future in accordance with the guest’s interests; marketing related to hotel services and improving hotel services

to service providers and their assistants who offer cloud-based software and data processing solutions for the hotel, and who evaluate and process guest data (for the above purposes) on behalf of the hotel

§4. COOKIES

1. Cookies are transmitted to web browsers and then stored in the memory of devices and read by the server each time the website is accessed.
2. We point out that the storage of cookies does not allow us access to your private device or the reading of data other than that stored in the cookies.
3. We use so-called technical cookies, which allow us to correctly format the transmission of a message and save your settings, and are used to create simple statistics for the website.
4. We use cookies and data collection technologies to analyze website traffic. This allows us to optimize its performance, improve the most popular solutions, and display special messages and offers. You can give, refuse, withdraw your consent, or manage your settings by clicking here.