General
Terms and Conditions

General Terms and Conditions of Hotel Palmenwald Schwarzwaldhof for the Hotel Accommodation Agreement (T&C)

1. Scope of Application
1.1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation, as well as all other services and deliveries provided by the hotel in this context for the customer (hotel accommodation agreement). They do not apply to package tours within the meaning of Section 651a of the German Civil Code (BGB). The term “hotel accommodation agreement” includes and replaces the terms lodging, guest accommodation, hotel, and hotel room agreement.
1.2. The sub-letting or re-letting of the rooms provided, as well as their use for purposes other than accommodation, require the prior consent of the hotel in text form, whereby the right to terminate in accordance with Section 540 Paragraph 1 Sentence 2 BGB is waived.
1.3. The customer’s general terms and conditions shall only apply if this has been expressly agreed upon in advance.

2. Conclusion of Contract, Contracting Parties
The contracting parties are the hotel and the customer. The contract is concluded by the hotel’s acceptance of the customer’s application. In the case of booking via the hotel’s own homepage, the contract is concluded by clicking the “Book with obligation to pay” button. The hotel is free to confirm the room booking in text form.

3. Services, Prices, Payment, Set-off
3.1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
3.2. The customer is obliged to pay the agreed or applicable price of the hotel for the room rental and for the other services used by him. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel.
3.3. The agreed prices include the taxes and local charges applicable at the time of contract conclusion. Not included are local charges that are owed by the customer himself according to the respective municipal law, such as tourist tax. In the event of a change in the statutory sales tax or the introduction, change, or abolition of local charges on the subject of performance after the conclusion of the contract, the prices will be adjusted accordingly. For contracts with consumers, this only applies if the period between the conclusion of the contract and the fulfillment of the contract exceeds four months.
3.4. If payment by invoice has been agreed, payment shall be made – subject to a different agreement – within ten days of receipt of the invoice without deduction.
3.5. The hotel is entitled to demand a reasonable advance payment or security deposit, for example in the form of a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed upon in text form in the contract. In the event of default in payment by the customer, the statutory provisions apply. For advance payments or security deposits for package tours, the statutory provisions remain unaffected.
3.6. In justified cases, for example, payment arrears of the customer or expansion of the scope of the contract, the hotel is entitled to demand an advance payment or security deposit within the meaning of the preceding Section 3.5 or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after the conclusion of the contract and before the start of the stay.
3.7. The hotel is further entitled to demand a reasonable advance payment or security deposit within the meaning of the preceding Section 3.5 for existing and future claims arising from the contract at the beginning and during the stay, insofar as such has not already been provided in accordance with the preceding Section 3.5 and/or Section 3.6.
3.8. The customer can only set off or offset an undisputed or legally established claim against a claim of the hotel.
3.9 The customer agrees that the invoice can be sent to him electronically.

4. Customer’s Withdrawal / Non-utilization of Hotel Services (No Show)
4.1 A unilateral termination of the contract concluded with the hotel by the customer is only possible if a right of withdrawal has been expressly agreed in the contract or if a statutory right of withdrawal or termination exists.
4.2. If a date for free withdrawal from the contract has been agreed between the hotel and the customer, the customer can withdraw from the contract by then without triggering payment or compensation claims from the hotel. The customer’s right of withdrawal expires if he does not exercise this right to withdraw vis-à-vis the hotel by the agreed date.
4.3. If a right of withdrawal has not been agreed or has already expired, and there is also no statutory right of withdrawal or termination, the hotel retains the right to the agreed remuneration despite non-utilization of the service. The hotel must offset income from other rental of the rooms as well as saved expenses. If the rooms are not rented out otherwise, the following calculation schemes apply, unless otherwise agreed, in the event of non-arrival or cancellation:
Up to 28 days before arrival – free cancellation
27 – 15 days before arrival, 25% of the total travel price will be charged
14 – 7 days before arrival, 45% of the total travel price will be charged
6 – 1 day before arrival, 75% of the total travel price will be charged
In case of cancellation on the day of arrival or no-show, the entire travel price will be charged.
The customer is free to prove that the aforementioned claim has not arisen or has not arisen to the extent demanded.

5. Hotel’s Withdrawal
5.1. If it has been agreed that the customer can withdraw from the contract free of charge within a certain period, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other guests for the booked rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel with a reasonable deadline. This applies accordingly to the granting of an option if other inquiries exist and the customer is not willing to make a firm booking upon inquiry by the hotel with a reasonable deadline.
5.2. If an advance payment or security deposit agreed or demanded in accordance with Section 3.5 and/or Section 3.6 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.
5.3. Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, in particular if
− force majeure or other circumstances for which the hotel is not responsible make the fulfillment of the contract impossible;
− rooms are booked culpably under misleading or false information or concealment of essential facts; essential facts can include the identity of the customer, solvency, or the purpose of the stay;
− the hotel has reasonable grounds to believe that the use of the service may jeopardize the smooth operation of the business, the security, or the reputation of the hotel in public, without this being attributable to the hotel’s sphere of control or organization;
− the purpose or occasion of the stay is unlawful;
− there is a violation of the above-mentioned Section 1.2.
5.4. The hotel’s justified withdrawal does not entitle the customer to compensation. Should the hotel have a claim for damages against the customer in the event of a withdrawal according to the preceding Section 5.2 or 5.3, the hotel can lump-sum this. Section 4.3 applies accordingly in this case.

6. Room Provision, Handover, and Return
6.1. The customer does not acquire a right to the provision of specific rooms, unless this has been expressly agreed upon in text form.
6.2. Booked rooms are available to the customer from 3:00 PM or by arrangement on the day of arrival. The customer has no right to earlier provision.
6.3. On the agreed day of departure, the rooms must be vacated and made available to the hotel by 11:00 AM at the latest. After this time, due to the delayed vacating of the room, the hotel may charge 50% of the full lodging price (list price) for its use beyond the contract until 6:00 PM, and 90% from 6:00 PM. This does not establish contractual claims for the customer. The customer is free to prove that the hotel has no claim or a significantly lower claim for usage fees.

7. Hotel’s Liability
7.1. The hotel is liable for damages for which it is responsible resulting from injury to life, body, or health. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of typical contractual duties of the hotel. Typical contractual duties are those duties that enable the proper execution of the contract and on whose fulfillment the customer relies and may rely. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise regulated in this Section 7. Should disruptions or defects occur in the hotel’s services, the hotel will endeavor to remedy them upon knowledge or immediate complaint by the customer. The customer is obliged to contribute what is reasonable to remedy the disruption and to minimize any possible damage.
7.2. The hotel is liable for items brought in by the customer in accordance with statutory provisions. The hotel recommends using the hotel or room safe. If the customer wishes to bring in money, securities, and valuables with a value of more than 800 Euros or other items with a value of more than 3,500 Euros, a separate storage agreement with the hotel is required.
7.3. Insofar as a parking space in the hotel garage or on the hotel car park is provided to the customer, even for a fee, this does not constitute a safekeeping contract. In the event of loss or damage to motor vehicles parked or maneuvered on the hotel premises and their contents, the hotel is only liable in accordance with the preceding Section 7.1, sentences 1 to 4.
7.4. Wake-up calls are carried out by the hotel with the utmost care. Messages, mail, and goods deliveries for guests are handled with care. The hotel undertakes the delivery, storage, and – upon request – for a fee, the forwarding of mail and goods deliveries. The hotel is only liable in accordance with the preceding Section 7.1, sentences 1 to 4.

8. Final Provisions
8.1. Amendments and additions to the contract, the acceptance of the application, or these General Terms and Conditions shall be made in text form. Unilateral amendments or additions by the customer are ineffective.
8.2. If the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction is the company’s registered office (Ulm). However, the hotel can optionally sue the customer at the customer’s registered office. The same applies in each case to guests who do not fall under sentence 1 if they do not have their registered office or domicile in a member state of the EU.
8.3. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and conflict of laws is excluded.
8.4. In accordance with its legal obligation, the hotel points out that the European Union has set up an online platform for out-of-court settlement of consumer disputes (“OS platform”): http://ec.europa.eu/consumers/odr/. However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards.
8.5. Should individual provisions of these General Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall not be affected. In all other respects, the statutory provisions apply.

General Terms and Conditions for Events at Hotel Palmenwald Schwarzwaldhof

1. Scope of Application
1.1. These terms and conditions apply to contracts for the rental of the hotel’s conference, banquet, and event rooms for holding events such as banquets, seminars, conferences, exhibitions, and presentations, etc., as well as for all other services and deliveries provided by the hotel in this context for the customer.
1.2. The sub-letting or re-letting of the rooms, areas, or display cases provided, as well as invitations to job interviews, sales, or similar events, require the prior consent of the hotel in text form, whereby the right to terminate in accordance with Section 540 Paragraph 1 Sentence 2 BGB is waived.
1.3. The customer’s general terms and conditions shall only apply if this has been expressly agreed upon in advance.

2. Conclusion of Contract, Contracting Parties, Liability
2.1. The contracting parties are the hotel and the customer. The contract is concluded by the hotel’s acceptance of the customer’s application. The hotel is free to confirm the event booking in text form.
2.2. The hotel is liable for damages for which it is responsible resulting from injury to life, body, or health. Furthermore, it is liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of typical contractual duties of the hotel. Constitutional duties are those duties that enable the proper execution of the contract and on whose fulfillment the customer relies and may rely. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages, unless otherwise regulated in Section 9, are excluded. Should disruptions or defects occur in the hotel’s services, the hotel will endeavor to remedy them upon knowledge or immediate complaint by the customer. The customer is obliged to contribute what is reasonable to remedy the disruption and to minimize any possible damage. Furthermore, the customer is obliged to inform the hotel in good time of the possibility of an exceptionally high damage occurring.

3. Services, Prices, Payment, Set-off
3.1. The hotel is obliged to provide the services ordered by the customer and promised by the hotel.
3.2. The customer is obliged to pay the agreed or applicable prices of the hotel for these and other services used. This also applies to services commissioned by the customer directly or via the hotel, which are provided by third parties and disbursed by the hotel. This applies in particular also to claims of copyright collecting societies.
3.3. If a minimum turnover has been agreed and this is not reached, the hotel can demand 60% of the difference as lost profit, unless the customer proves a lower damage or the hotel proves a higher damage.
3.4. The agreed prices include the taxes applicable at the time of contract conclusion. In the event of a change in the statutory sales tax or changes in local charges on the subject of performance after the conclusion of the contract, the prices will be adjusted accordingly. For contracts with consumers, this only applies if the period between the conclusion of the contract and the fulfillment of the contract exceeds four months.
3.5. Services offered by the hotel, in particular the range of goods, are often subject to seasonal changes. If individual goods mentioned in the offer should not be available during the event, the hotel reserves the right to exchange them for goods of at least equal value.
3.6. If payment by invoice has been agreed, payment shall be made – subject to a different agreement – within ten days of receipt of the invoice without deduction.
3.7. The hotel is entitled to demand a reasonable advance payment or security deposit, for example in the form of a credit card guarantee, from the customer upon conclusion of the contract. The amount of the advance payment and the payment dates can be agreed upon in text form in the contract. In the event of default in payment by the customer, the statutory provisions apply.
3.8. In justified cases, for example, payment arrears of the customer or expansion of the scope of the contract, the hotel is entitled to demand an advance payment or security deposit within the meaning of the preceding Section 3.7 or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after the conclusion of the contract and before the start of the event.
3.9. The customer can only set off or offset an undisputed or legally established claim against a claim of the hotel.
3.10. The customer agrees that the invoice can be sent to him electronically.

4. Customer’s Withdrawal (Cancellation)
4.1. A free unilateral termination of the contract concluded with the hotel by the customer is only possible if a right to free withdrawal has been expressly agreed in the contract or if a statutory right to free termination exists.
4.2 If a date for free withdrawal from the contract has been agreed between the hotel and the customer, the customer can withdraw from the contract by then without triggering payment or compensation claims from the hotel. The customer’s right of withdrawal expires if he does not exercise this right vis-à-vis the hotel by the agreed date.
4.3 If a right of withdrawal according to 4.1 has not been agreed or has already expired, and there is also no statutory right to free termination of the contract, the hotel retains the right to the agreed remuneration according to Sections 3.3, 4.4, 4.5 and 4.6 despite non-utilization of the service. The hotel must offset income from other rental of the rooms as well as saved expenses. The saved expenses can be lump-summed, for individually stated rental prices at 10%, otherwise according to Sections 3.3, 4.4, 4.5, 4.6. The customer is free to prove that the claim has not arisen or has not arisen to the extent demanded. The hotel is free to prove that a higher claim has arisen.
4.4. If the customer withdraws before the event date, the following calculation schemes apply, unless otherwise agreed, in case of cancellation: Up to 42 days before arrival – free cancellation
41 – 28 days before arrival, 20% of the total event turnover will be charged
27 – 21 days before arrival, 50% of the total event turnover will be charged
20 – 14 days before arrival, 80% of the total event turnover will be charged
13 – 7 days before arrival, 90% of the total event turnover will be charged
6 – 1 day before arrival, 100% of the total event turnover will be charged, as well as in case of no-show.
For multi-day events, the first day of the event is decisive for calculating the deadline. The customer is free to prove that the claim has not arisen or has not arisen to the extent demanded. The hotel is free to prove that a higher claim has arisen.
4.5. The calculation of the consumption turnover is based on the formula: Agreed menu price x number of participants. If no price had yet been agreed for the menu, the cheapest 3-course menu of the currently valid event offer will be used as a basis. Drinks are calculated at one third of the menu price.
4.6. If a conference package per participant has been agreed, the following calculation schemes apply, unless otherwise agreed, in case of cancellation:
Up to 42 days before arrival – free cancellation
41 – 28 days before arrival, 20% of the total conference package will be charged
27 – 21 days before arrival, 50% of the total conference package will be charged
20 – 14 days before arrival, 80% of the total conference package will be charged
13 – 7 days before arrival, 90% of the total conference package will be charged
6 – 1 day before arrival, 100% of the total event turnover will be charged, as well as in case of no-show.
The calculation of the total conference package is based on the formula: Agreed conference package x agreed number of participants. For multi-day events, the first day of the event is decisive for calculating the deadline. The customer is free to prove that the claim has not arisen or has not arisen to the extent demanded. The hotel is free to prove that a higher claim has arisen.

5. Hotel’s Withdrawal
5.1. If it has been agreed that the customer can withdraw from the contract free of charge within a certain period, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other guests for the contractually booked event rooms and the customer does not waive his right of withdrawal upon inquiry by the hotel with a reasonable deadline. This applies accordingly to the granting of an option if other inquiries exist and the customer is not willing to make a firm booking upon inquiry by the hotel with a reasonable deadline.
5.2. If an advance payment or security deposit agreed or demanded in accordance with Section 3.7 and/or Section 3.8 is not made even after a reasonable grace period set by the hotel has expired, the hotel is also entitled to withdraw from the contract.
5.3. Furthermore, the hotel is entitled to withdraw from the contract for objectively justified reasons, in particular if
− force majeure or other circumstances for which the hotel is not responsible make the fulfillment of the contract impossible;
− events or rooms are booked culpably under misleading or false information or concealment of essential facts; essential facts can include the identity of the customer, solvency, or the purpose of the stay;
− the hotel has reasonable grounds to believe that the event may jeopardize the smooth operation of the business, the security, or the reputation of the hotel in public, without this being attributable to the hotel’s sphere of control or organization;
− the purpose or occasion of the event is unlawful;
− there is a violation of Section 1.2.
5.4. The hotel’s justified withdrawal does not entitle the customer to compensation. Should the hotel have a claim for damages against the customer in the event of a withdrawal according to the preceding Section 5.2 or 5.3, the hotel can lump-sum this. Sections 4.3 to 4.6 apply accordingly in this case.

6. Changes to the Number of Participants and Event Time
6.1. An increase in the number of participants by more than 5% must be communicated to the hotel at least seven working days before the start of the event; it requires the hotel’s consent, which must be given in text form. The actual number of participants will be used for billing, but at least 95% of the agreed higher number of participants. If the actual number of participants is lower, the customer has the right to reduce the agreed price by the additional saved expenses, which he must prove, due to the lower number of participants.
6.2. A reduction in the number of participants by more than 5% should be communicated to the hotel early, at the latest seven working days before the start of the event. The actual number of participants will be used for billing, but at least 95% of the finally agreed number of participants. Section 6.1 sentence 3 applies accordingly.
6.3. In the event of a reduction in the number of participants by more than 10%, the hotel is entitled to exchange the confirmed rooms, taking into account any differing room rental fees, unless this is unreasonable for the customer.
6.4. If the agreed start or end times of the event shift and the hotel agrees to these deviations, the hotel may reasonably charge for the additional readiness to perform, unless the hotel is at fault.

7. Bringing Food and Beverages
The customer is generally not permitted to bring food and beverages to events. Exceptions require an agreement with the hotel. In these cases, a reasonable contribution to cover overhead costs will be charged.

8. Technical Equipment, Connections, and Other Facilities
8.1. Insofar as the hotel procures technical equipment, connections, and/or facilities from third parties for the customer at the customer’s instigation, it acts in the name, on behalf, and for the account of the customer. The customer is liable for careful handling and proper return. He indemnifies the hotel from all third-party claims arising from the provision.
8.2. The use of the customer’s own electrical systems using the hotel’s power grid requires the hotel’s consent. Disruptions or damage to the hotel’s technical systems caused by the use of these devices are at the customer’s expense, insofar as the hotel is not responsible for them. The hotel may record and charge the electricity costs incurred by the use as a lump sum.
8.3. The customer is entitled, with the hotel’s consent, to use his own telephone, fax, and data transmission equipment. The hotel may charge a connection fee for this.
8.4. The customer must obtain any official permits required for the event in good time at his own expense. He is responsible for complying with public law requirements and other regulations.
8.5. The customer is solely responsible for handling the formalities and billing with the relevant institutions (e.g., GEMA) in connection with copyright-relevant processes (e.g., music performances, film screenings, streaming services).
8.6. Disruptions to technical or other facilities provided by the hotel will be remedied immediately if possible. Payments cannot be withheld or reduced insofar as the hotel is not responsible for these disruptions.

9. Loss or Damage to Items Brought In
9.1. Exhibition or other items, including personal belongings, brought in are at the customer’s risk in the event rooms or in the hotel. The hotel assumes no liability for loss, destruction, or damage, including financial losses, except in cases of gross negligence or intent on the part of the hotel. Excluded from this are damages resulting from injury to life, body, or health. In addition, all cases in which safekeeping constitutes a typical contractual duty due to the circumstances of the individual case are excluded from this disclaimer of liability.
9.2. Decorative materials brought in and other items brought in by the customer and their use must comply with fire protection requirements and official regulations. The hotel is entitled to demand official proof for this. If such proof is not provided, the hotel is entitled to remove material already brought in at the customer’s expense. Due to possible damage, the placement and attachment of objects must be agreed upon with the hotel in advance.
9.3. Exhibition or other items brought in must be removed immediately after the end of the event. If the customer fails to do so, the hotel may undertake the removal and storage at the customer’s expense. If the items remain in the event room, the hotel may charge a reasonable usage fee for the duration of the room’s retention.

10. Customer’s Liability for Damages
10.1. If the customer is an entrepreneur, he is liable for all damages to the building or inventory caused by event participants or visitors, employees, other third parties from his area, or himself.
10.2. The hotel may demand a reasonable security deposit from the customer, for example in the form of a credit card guarantee.

11. Final Provisions
11.1. Amendments and additions to the contract, the acceptance of the application, or these General Terms and Conditions shall be made in text form. Unilateral amendments or additions are ineffective.
11.2. If the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction is the company’s registered office (Ulm). However, the hotel can optionally sue the customer at the customer’s registered office. The same applies in each case to guests who do not fall under sentence 1 if they do not have their registered office or domicile in a member state of the EU.
11.3. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.
11.4. In accordance with its legal obligation, the hotel points out that the European Union has set up an online platform for out-of-court settlement of consumer disputes (“OS platform”): http://ec.europa.eu/consumers/odr/ However, the hotel does not participate in dispute resolution proceedings before consumer arbitration boards.
11.5 Should individual provisions of these General Terms and Conditions for Events be or become invalid or void, the validity of the remaining provisions shall not be affected. In all other respects, the statutory provisions apply.

General Terms and Conditions (GTC) for the Hotel Palmenwald Voucher Shop

§ 1 Scope of Application
1.1 These General Terms and Conditions (GTC) apply to all contracts concluded via the Hotel Palmenwald voucher shop.
1.2 By ordering a voucher, the customer agrees to these GTC. Deviating conditions of the customer are not recognized, unless the Hotel Palmenwald expressly agrees to their validity.

§ 2 Provider
2.1 The voucher shop is operated by:
ELOS Hospitality GmbH, Das Palmenwald, Lauterbadstraße 56, 72250 Freudenstadt, Germany.

§ 3 Conclusion of Contract
3.1 The presentation of vouchers in the online shop does not constitute a legally binding offer, but an non-binding invitation for the customer to submit an offer. By clicking the “Order with obligation to pay” button, the customer submits a binding offer to purchase the selected voucher.
3.2 The contract is concluded by the Hotel Palmenwald’s acceptance of the offer. Acceptance is made by an explicit confirmation via email or by sending the voucher to the customer.

§ 4 Prices and Payment Conditions
4.1 All prices are net. The statutory value-added tax will only be calculated and shown when the voucher is redeemed.
4.2 Payment for the vouchers is made using the payment methods specified in the voucher shop.
4.3 The voucher only becomes valid after successful payment. In case of payment problems, Hotel Palmenwald reserves the right to cancel the order.

§ 5 Delivery
5.1 Vouchers are sent digitally as a PDF document via email or, at the customer’s request, in printed form for an additional fee by post. Digital delivery usually takes place immediately after payment confirmation, but in individual cases can take up to 24 hours. Printed vouchers are dispatched within 3-5 working days after receipt of payment.

§ 6 Redemption and Validity of Vouchers
6.1 Vouchers can only be redeemed at Hotel Palmenwald.
6.2 Vouchers are valid for three years from the date of issue, unless a different validity period is specified on the voucher.
6.3 The voucher cannot be redeemed for cash and is transferable, unless a named binding is explicitly noted on the voucher.
6.4 The voucher value will be credited against services of Hotel Palmenwald. If the voucher value exceeds the service used, the remaining value remains as credit.
6.5 The voucher value can only be redeemed for rates and services payable on site. Non-refundable rates or services are associated with a direct debit from the credit card. In this case, the voucher value can be applied to other services on site.

§ 7 Right of Withdrawal
7.1 Customers who are consumers within the meaning of Section 13 BGB have a statutory right of withdrawal of 14 days. The withdrawal must be made in writing to the hotel, and the sent voucher must be returned to the hotel in case of withdrawal.
7.2 The right of withdrawal expires if the voucher has already been redeemed at the express request of the customer before the expiry of the withdrawal period.

§ 8 Liability
8.1 Hotel Palmenwald is fully liable for intent and gross negligence, as well as for injury to life, body, or health. In cases of slight negligence, Hotel Palmenwald is only liable for the breach of an essential contractual obligation (cardinal duty). In this case, liability is limited to the foreseeable damage typical for the contract.

§ 9 Data Protection
9.1 Hotel Palmenwald processes the customer’s personal data in compliance with applicable data protection regulations. Details on data processing can be found in the Hotel Palmenwald’s privacy policy.

§ 10 Place of Jurisdiction and Applicable Law
10.1 The law of the Federal Republic of Germany applies.
10.2 The place of jurisdiction for all disputes arising from or in connection with these GTC is Freudenstadt, provided that the customer is a merchant, a legal entity under public law, or a special fund under public law.

§ 11 Severability Clause
11.1 Should any provision of these GTC be or become invalid or void, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a regulation that comes closest to the economic purpose of the invalid provision.

Status: December 2024